Selection criteria are the skills and qualities an employer lists for a role. Many public sector jobs in Australia ask you to show how you meet them, either in a separate statement or in a one or two page pitch.
Read the instructions first
Check what the application asks for: a response to each criterion, a word limit, or a short pitch. Follow the format exactly: it is part of the assessment.
Use the STAR method
- Situation: where and when it happened.
- Task: what you had to do.
- Action: what you did, in detail.
- Result: what happened, with a figure if you have one.
Example
Criterion: strong customer service skills. At a busy council service centre (S), I handled rates and parking enquiries (T). I created a one-page guide for the five most common questions and shared it with the team (A). Wait times dropped and complaints about incorrect information fell over the following quarter (R).
Tips
- Use a different example for each criterion.
- Use the words of the criteria.
- Stay within the word limit.
- Be specific and never invent results.
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